Terms of Service

✅Eligibility

By accessing or using our services, you confirm that:

• You are at least 18 years old or the age of majority in your jurisdiction
• You have the legal capacity to enter into binding agreements
• You will provide accurate and complete information
• You will comply with all applicable laws and regulations
• You are not accessing our services from a jurisdiction where they are prohibited

🛍️Products and Services

Product Descriptions

We strive to provide accurate descriptions and images of our products. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

Product Availability

• All products are subject to availability
• We reserve the right to limit quantities
• We may discontinue products at any time without notice
• Prices are subject to change without notice
• Product images are for illustration purposes and may vary slightly

📱Ordering Process

How to Order

Our unique ordering process is designed to maintain your privacy and provide personalized support:

• Browse our products on the website
• Click the "Order" button under your chosen product
• You will be redirected to WhatsApp for direct communication
• Our team will confirm your order and answer any questions
• Payment information will be provided via secure chat
• Order confirmation will be sent once payment is received

Order Acceptance

Your order constitutes an offer to purchase products. All orders are subject to acceptance by us, and we reserve the right to refuse any order for any reason, including but not limited to:

• Product availability
• Errors in product or pricing information
• Suspected fraudulent activity
• Inability to verify age or identity

💳Payment Terms

Accepted Payment Methods

Payment details will be provided during the WhatsApp ordering process. We accept various secure payment methods to ensure your convenience and privacy.

Payment Security

• All payment information is processed securely
• We never store credit card details on our servers
• Payment confirmation is required before order processing
• Fraudulent transactions will be reported to authorities

Pricing

📦Shipping and Delivery

Shipping Policy

• We ship to addresses within the United Kingdom
• All packages are sent in discreet, unmarked packaging
• Tracking information will be provided where available
• Delivery times are estimates and not guaranteed
• Signature may be required for certain deliveries

Delivery Issues

If you experience any delivery issues:

• Contact us immediately via WhatsApp
• Provide your order details and tracking number
• We will investigate with the carrier
• Replacement or refund will be considered case by case

↩️Returns and Refunds

Return Policy

Due to the nature of our products, we have specific return policies:

• Unopened products may be returned within 14 days
• Products must be in original, sealed packaging
• Customer is responsible for return shipping costs
• Refunds will be processed after inspection of returned items
• Opened or used products cannot be returned for hygiene reasons

Refund Process

• Contact us via WhatsApp to initiate a return
• Provide order number and reason for return
• Follow provided return instructions
• Refunds processed within 5-7 business days of receipt
• Refunds issued to original payment method

🚫Prohibited Uses

You agree not to use our services for any unlawful purpose or any purpose prohibited by these terms. You may not:

Violation of these prohibited uses may result in immediate termination of services and legal action.

©️Intellectual Property

Ownership

All content on Secret Little Peaches, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Secret Little Peaches or its content suppliers and is protected by UK and international copyright laws.

Limited License

• You may view and print pages for personal, non-commercial use
• You may not modify, copy, distribute, transmit, display, reproduce, or create derivative works
• You may not use our content for commercial purposes without written permission
• You may not remove any copyright or proprietary notices

Trademarks

Secret Little Peaches and associated logos are trademarks of our company. You may not use these marks without our prior written permission.

⚠️Disclaimers

Website Disclaimer

• We do not guarantee uninterrupted or error-free service
• We are not responsible for third-party content or links
• Information provided is for general purposes only
• We reserve the right to modify or discontinue services at any time

Health and Safety

Products should be used responsibly and in accordance with any provided instructions. We are not responsible for misuse of products or any consequences thereof.

⚖️Limitation of Liability

To the fullest extent permitted by law:

• Secret Little Peaches shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the amount paid for the product
• We are not liable for any loss of profits, data, use, or goodwill
• These limitations apply regardless of the legal theory on which the claim is based

🛡️Indemnification

You agree to defend, indemnify, and hold harmless Secret Little Peaches, its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to:

• Your violation of these Terms of Service
• Your use or misuse of our products or services
• Your violation of any third-party rights
• Your violation of any applicable laws or regulations

🔒Privacy and Data

Your use of our services is also governed by our Privacy Policy. By using Secret Little Peaches, you consent to our collection and use of information as detailed in the Privacy Policy.

Data Protection

• We comply with UK GDPR requirements
• Your personal data is processed lawfully and securely
• You have rights regarding your personal data
• We maintain strict confidentiality of customer information

For more information, please review our Privacy Policy and Cookie Policy.

🔚Termination

Our Rights

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including:

• Breach of these Terms of Service
• Fraudulent or illegal activity
• Harmful behavior towards staff or customers
• At our sole discretion

Effect of Termination

Upon termination:

• Your right to use our services will immediately cease
• Outstanding orders may be cancelled
• No refunds will be provided for terminated accounts
• All provisions that should survive termination shall survive

🏛️Governing Law

Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Dispute Resolution

• Any disputes shall first be resolved through good faith negotiations
• If negotiations fail, disputes shall be subject to the exclusive jurisdiction of courts in England
• You waive any objection to venue in such courts

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these terms will otherwise remain in full force and effect.

🔄Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website.

Notification

• Material changes will be notified via website announcement
• Continued use after changes constitutes acceptance
• Review terms periodically for updates
• Last updated date will be revised accordingly

📧Contact Information

For any questions or concerns regarding these Terms of Service, please contact us:

Legal Notices

All legal notices should be sent to: legal@secretlittlepeaches.com